Support Ticket Policy
Effective Date: 1 October 2026
Irah Farms provides a dedicated ticket-based support system.
1. How to Raise a Ticket
- Visit the Support Ticket section
- Upload screenshots or relevant files
- Clearly describe the issue
2. Supported Issues
- Payment problems
- Product listing issues
- Chat violations
- Account restrictions
- Technical bugs
3. Resolution Time
Tickets are reviewed and resolved within 1–4 working days.
4. Abuse of Support System
False or repeated misuse of tickets may lead to account restrictions.